• WIPER  (wash hands, introduce yourself, permission, expose patient, reposition)

  • Ask if the patient is happy to see you


  • Check what the patient understands so far

  • What symptoms are they having and what treatments have they tried so far

  • Offer options including surgery and alternatives

  • Ask if they would like to know more about the operation

  • Ask permission to take consent

  • Explain you will outline the procedure, alternatives, risks and benefits, recovery time.

  • ‘If at any point you have any questions feel free to interrupt me, but I’ll also ask you afterwards if you have any questions’


  • Explain procedure

  • Draw diagram

  • Explain alternatives

  • Intended benefits

  • Potential risks and complications

    • With any operation, risk of bleeding, infection, pain, risk of GA – anaesthetist will be able to go through in more detail. See General Risks below

    • Also specific risks associated with this operation. 

      • Problems with drain (blockage, stuck)

      • Numbness to ear

      • Facial weakness (temporary/permanent) 

      • Leaking of saliva from wound

      • Seroma/ haematoma

      • Gustatory sweating

    • Individual risks to patient


Post op

  • May have drain – this would be removed later that day or next day

  • Post op advice

    • Most likely to be day case procedure but may be overnight stay

    • Time off work – give sick note

    • Contact department/attend A&E if: Increasing difficulty breathing, neck swelling, fever, pain not responding to analgesics

Follow up advice

  • See back in clinic in 2-3 weeks with histology


  • Summarise consultation

  • Offer opportunity to ask questions

  • Offer patient information leaflet

  • Thank patient, wash hands and close

General Risks

  • Bleeding and bruising

  • Infection

  • Pain

  • Scar

  • Risk of general anaesthesia

  • Further surgery

  • Return to theatre

  • Recurrence

  • Suboptimal outcome

  • Numbness

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