Privacy Policy

BKJ UK Ltd. (parent company of MediGuru) and/or any of its partners or associated companies (“MediGuru”, or “we” or “us”) take our relationship with all our users seriously, and this includes how we handle the data given to us. This Privacy Policy sets out the ways we process any personal data collected via our Website.

When do we collect personal information?

Our Website is free for you to browse through and read.
We only ask for your personal information for the following reasons:

  • If you want to purchase product(s) from the Website
  • If you want to contact us, send us an email or offer feedback
  • If you want to receive MediGuru news and exclusive offers via email.

We only collect personal information (such as your name, e-mail, and address details) if you choose to provide that information to us in response to our request.

What type of information to we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To provide our Users with ongoing customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.

What do we do with the information?

We will require you to provide particular personal information such as your credit card details and your billing address for the purposes of completing ecommerce orders. We will only use this information for the purposes of managing your order or your usage of the Website.

Providing additional personal information is up to you. We collect personal information to register you for certain features on the Website.

BKJ UK Ltd. (and those people or companies employed by BKJ UK Ltd. who help make this Website, its content and its services) will process and use your personal information in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit your requirements further.

Beyond this, we will not share your information with any other company without your consent unless we are required to do so by law or if you have made a request for specific information. We will never sell your information to any other company.

Our company is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress’ data storage, databases and the general WordPress applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by WordPress and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Who processes your information?

BKJ UK Ltd. (and those people or companies employed by BKJ UK Ltd. who help make this Website, its content and certain affiliated companies) will process the information you tell us in order to respond to your feedback – such as responding to problems, improving our services and tailoring your requirements further.

Contacting you

If you register and purchase on the Website, we may also contact you by email with further information or updates concerning our products. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How to withdraw consent

If you don’t want us to process your data anymore, please contact us at [email protected] Please note it can take up to 7 days for the request to be fulfilled.

Our policy is to allow users to unsubscribe from our regular emails at any time. To do this, you can send an e-mail to requesting your information be removed from the mailing list.

If you have requested us to stop sending emails, and this has not happened, it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The simplest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.

Under the new GDPR regulations, you have the right to be forgotten and the right to ask us to provide the data we hold about you. The first request will be provided gratis, subsequent requests within 1 calendar year will incur an administration fee of £50.

Use of cookies

What are cookies?

Cookies are a small text files that are stored in your web browser that allows MediGuru or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on MediGuru website..

Cookies might be used for the following purposes:

To enable certain functions
To provide analytics
To store your preferences
To enable ad delivery and behavioral advertising
MediGuru uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on the MediGuru Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the MediGuru Website and other websites that you’ve visited.

What are your cookies options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

What do we do to safeguard personal information?

We will use our best efforts to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Changes to our Privacy Policy

You will be notified via the email address you used to sign up to the website and any changes to the Privacy Policy will be posted here. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.